General Info
Reservations: On most trips we are able to accept reservations shortly before departure, but many also require weeks of advanced planning. It is best to make reservations as early as possible. If you book a trip over 30 days in advance we can hold your space for you for 10 days with out a deposit. Bookings within 30 days of departure date require a deposit to reserve your space.
Deposits: A 25% deposit is due 30 days in advance for trips in California and Oregon. When we receive your deposit, we will send you a trip confirmation packet. The remainder of your payment is required at least 7 days before departure. For trips in Mexico, Chile, and Nepal the deposit is due at least 90 days prior. Deposits are nonrefundable after the 30 and 90 day deadlines, respectively.
Group discounts: To groups of twelve or more we offer two free spots. In addition, with a group of 24 or more, we offer a ten percent discount and two people go free. To qualify for this discount , each group must have an organizer who: 1) Collects all monies and mails them to us as a single payment (one check or money order); 2) Distributes all trip information to members of the group.
Donate your discount: The above discounts can be donated to our outreach program where we take the two free spots and apply them to taking underprivilaged kids of sacramento, okland and san franciso on a rafting trip. We do these trips monthly and you will recive an email letter from the group thanking you for your donation and giving them the opportunity to have a break from their hardships and enjoy the outdoors
Transfers: You may change your reservation to another river trip during the same year with a $20 per person, per transfer fee, or fill your spot with a person of your choice. No transfers can be made after the final payment deadline has passed.
Cancellations: No cash refunds. If you must cancel, you may be able to another trip date with Wilderness Adventures. If you cancel at least 60 days before: 50% credit. At least 30 days before: 25%. No credits for cancellations after 7 days prior to the trip
Returned Checks: We charge $25 for all returned checks.
Responsibility/Liability: We do some of the most challenging adventures in the world and have maintained a perfect safety record. While safety is our utmost concern, All adventures in these types of activities do present potential risks. You must realize that accidents or illness my occur. We assume assume no responsibility for injury or illness to trip members, their personal belongings, or for time or expenses incurred. We require each participant to sign a LIABILITY RELEASE FORM before embarking on an adventure. We strongly recommend traveler's insurance to cover injury or cancellation.
Non-Performance: We reserve the right to cancel a trip or make changes in itinerary if necessary due to weather conditions, water fluctuations, insufficient reservations, or other factors beyond our control. Cancellation is unlikely, but if we are forced to cancel, you may choose between: 1) 100% in kind refund (cash for cash/credit for credit); 2) 100% Wilderness Adventure credit held through the following year. In such cases refunds will be held to the exact amount actually paid to Wilderness Adventures and shall not be extended to cover any costs incurred by the trip member.
Photographic Release: Wilderness Adventures reserves the right to take photographic or film records of any Wilderness Adventures program. Each trip member agrees that Wilderness Adventures may use such records for promotional and/or commercial purposes.
Equipment: We use only the highest quality professional equipment, vehicles, safety and emergency gear available in the whitewater rafting industry.
Guides: Our guides are accomplished outdoor professionals, extensively trained in wilderness safety and hold current certification in First Aid and C.P.R. Many are Emergency Medical Technicians. Meet Our Guides
What to Bring: On receipt of your deposit, a detailed equipment list will be sent to you describing what you should bring to make your trip comfortable.
Medical: It is imperative that our guest inform our office ahead of time of any allergies or heath conditions that could be impacted on the trip. We can handle almost anything if we know about it ahead of time.
Food and Beverages: We provide excellent hearty gourmet meals often from our fireside dutch ovens. Feel free to advise us of any specific dietary requirements you or your group may have. We supply a general selection of beverages on our trips. If you wish to enjoy alcohol or special drinks, please bring your own in unbreakable containers.
Gratuities: Our guides work very hard to please you and appreciate any feedback you care to give them, including gratuity if you desire. We definitely want to know how you felt about your trip, including any suggestions you may have for improvement. If you wish to review us or read reviews see our yelp page.
How much to tip: This question comes up alot, An average tip would be 10 a person for the day if you had an enjoyable time with your guide.
Permits: Wilderness Adventures operates on National Forest Service administered lands through special permits from the USFS; Shasta-Trinity, Klamath and Siskiyou National Forest, The Bureau of Land Management, Army Corps of Engineers, El Dorado County, Tulare County and the California Department of Parks and Recreation. Wilderness Adventures and its employees do not discriminate by segregation or otherwise against any person on he basis of race, color or national origin by curtailing or refusing to furnish accommodations. Wilderness Adventures is an equal opportunity service provider.
Affiliates: For a variety of reasons Wilderness Adventures does not have permits to operate everywhere we would like our guests to see. Very few of the trips we offer are conducted by our affiliates, who's care, organization, equipment and skills combine to offer trips that we are proud to call our own.
Organizations and Affiliations: We are members of; Worldwide Outfitters and Guides Assoc., Six Rivers Outfitter and Guides Assoc., Oregon State Marine Board, Klamath River Outfitters Assoc., California Outdoors, America Outdoors, Oregon Outdoors, Friends of the River and Friends of the Trinity River.
